Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Returns

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with all original tags, accessories and components, and in its original packaging. You will also need your receipt or proof of purchase.

All returns must be approved by Jancor Agencies before being sent back.

To request a return, please contact us at orders@jancor.ca. Once your return has been approved, we will provide you with instructions on how to return your item.

Approved returns should be sent to:

Jancor Agencies Inc.
133B Av. Labrosse
Pointe-Claire, QC H9R 1A3
Canada

Items sent back without prior return authorization will not be accepted.

Return Shipping

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping service when returning your item, as we cannot be responsible for return packages that are lost or damaged in transit.

Original shipping charges are non-refundable, except where the item received was defective, damaged or incorrect, or where otherwise required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us at orders@jancor.ca as soon as possible so that we can evaluate the issue and make it right.

Please include your order number and, when applicable, photos of the product and packaging.

If we determine that an item is defective, damaged or was shipped incorrectly, Jancor Agencies will cover the cost of returning the item.

Exchanges

We do not process direct exchanges.

If you would like a different product, color or model, please request a return for your original item. Once the return has been approved, you may place a separate order for the item you would like.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original method of payment within 10 business days.

Please remember that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at orders@jancor.ca.

Questions About Returns

For questions regarding a return, refund, damaged product or your order, please contact us at orders@jancor.ca.

This policy does not limit any rights or remedies available to consumers under applicable Canadian or Quebec consumer protection laws.